luck77 Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. Introduction

luck77 ("we," "us," "our") is committed to protecting the privacy and personal data of all users who access and use the luck77 betting platform (the "Platform"). This Privacy Policy describes our practices with respect to the collection, use, disclosure, and protection of information that you provide to us, or that we collect about you, through the Platform.

This Policy applies to all players registered on luck77, as well as visitors who browse the Platform without registering an account. The Platform is designed to serve the Indonesian market. All players are required to be legal residents of Indonesia and at least 21 years of age to register an account.

luck77 processes your personal data in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, your name, email address, date of birth, phone number, financial account details, and IP address.
• "Processing" means any operation or set of operations performed on personal data, whether or not by automated means — including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" refers to luck77 as the entity that determines the purposes and means of processing your personal data.
• "Platform" refers to the luck77 website, mobile-optimized site, and all associated services operated under the luck77 brand at https://luck77.cam.
• "Cookies" means small text files placed on your device by the Platform to store information about your session, preferences, and browsing behavior.
• "KYC" (Know Your Customer) refers to the identity verification process required to verify your age, identity, and residence before you can access full Platform features.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register an account, complete KYC verification, or interact with our support team, you provide us with the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, KTP (Indonesian National ID) number, photograph	Account registration & KYC verification
Contact Data	Email address, mobile phone number, residential address in Indonesia	Account registration
Financial Data	Bank account name & number (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)	Deposit & withdrawal requests
Transaction Data	Deposit history, withdrawal history, wager history, bet amounts, game outcomes	Throughout your use of the Platform
Communications Data	Live chat transcripts, support ticket contents, email correspondence	When you contact our support team

3.2 Data Collected Automatically

When you access the Platform, we automatically collect the following technical and behavioral data:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, time spent on each page, games accessed, betting patterns, clickstream data, and session duration;
• Location Data: Approximate geographic location derived from your IP address, used to confirm that you are accessing the Platform from Indonesia and to align your experience with WIB (Western Indonesia Time, UTC+7);
• Cookie Data: Information stored via session cookies, persistent cookies, and similar tracking technologies (see Section 7 for full details).

4. How We Use Your Personal Data

luck77 uses your personal data for the following purposes:

1. Account Operation: To create, maintain, and manage your luck77 account, including verifying your identity and age through the KYC process;
2. Transaction Processing: To process deposits and withdrawals via local Indonesian payment methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) and to maintain accurate records of your transaction history;
3. Platform Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal or prohibited activities;
4. Legal Compliance: To comply with applicable anti-money laundering (AML) regulations, age verification requirements, and any other legal obligations to which luck77 is subject;
5. Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels;
6. Responsible Gaming: To monitor betting patterns and identify potential signs of problem gambling, enabling us to provide appropriate support tools (deposit limits, self-exclusion, session timers) as described in our Responsible Gaming policy;
7. Platform Improvement: To analyze how players use the Platform so that we can improve our products, fix technical issues, and optimize the user experience;
8. Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and special offers relevant to players in Indonesia (including seasonal campaigns for Idul Fitri, Ramadhan, and other local events).

5. Legal Basis for Processing

luck77 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and customer support;
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including KYC/AML requirements and age verification mandates;
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, provided those interests are not overridden by your fundamental rights — including fraud prevention, security monitoring, and platform analytics;
• Consent: Where we process your data on the basis of consent (e.g., for marketing communications or non-essential cookies), you may withdraw that consent at any time by contacting our support team or updating your account preferences.

6. Data Sharing and Disclosure

luck77 does not sell, rent, or trade your personal data to third parties under any circumstances. We may, however, share your data with the following categories of recipients in the circumstances described below:

• Payment Processors: We share the minimum necessary financial data with our payment partners (bank transfer processors and e-wallet providers such as OVO, DANA, GoPay, ShopeePay, and LinkAja) solely to facilitate deposits and withdrawals on your behalf. These providers are contractually bound to process your data only for that specific purpose;
• Identity Verification Providers: To complete KYC verification, we may share your identity documents and personal details with licensed third-party verification services. These providers operate under strict confidentiality agreements and may not use your data for any other purpose;
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive certain anonymized session data to facilitate gameplay. No personally identifiable information is shared with game studios beyond what is technically necessary to serve game content;
• Law Enforcement and Regulatory Authorities: We may disclose your personal data to government authorities, law enforcement agencies, or courts of competent jurisdiction when required to do so by law, court order, or regulatory directive. We will notify you of any such disclosure where legally permitted to do so;
• Professional Advisers: We may share your data with our legal counsel, auditors, or insurers where necessary to obtain professional advice or to establish, exercise, or defend legal claims;
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your personal data may be transferred to the acquiring entity. We will notify you by email and/or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

7. Cookies and Tracking Technologies

luck77 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following categories of cookies are used:

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for the Platform to function — session management, login state, security tokens. Cannot be disabled.	Session
Functional	Remember your language preferences, display settings, and game history for a more personalized experience.	Up to 12 months
Analytics	Collect anonymized data about how you navigate the Platform — pages visited, time on site, error events — to help us improve performance and user experience.	Up to 24 months
Responsible Gaming	Track session duration and betting frequency to power our responsible gaming tools, including session time reminders and reality checks.	Session / Persistent

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform and some features may not operate as expected. Strictly necessary cookies cannot be disabled as they are required for the Platform to function securely.

8. Data Retention

luck77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, to comply with anti-money laundering record-keeping obligations;
• Transaction Records: Deposit and withdrawal histories, wagering records, and associated financial data are retained for a minimum of 5 years after the transaction date;
• KYC Documents: Identity documents submitted for verification (KTP copies, selfies, proof of address) are retained for a minimum of 5 years after account closure;
• Customer Support Communications: Live chat transcripts and email correspondence are retained for 3 years after the date of the communication;
• Analytics Data: Anonymized usage and behavioral data may be retained indefinitely in aggregated form as it no longer identifies any individual user;
• Marketing Preferences: Records of your consent or opt-out of marketing communications are retained for the duration of your account and for 2 years thereafter.

When personal data is no longer required and no legal retention obligation applies, we will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Your Data Rights

As a user of the luck77 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request." We will respond within 30 business days of verifying your identity.

• Right of Access: You have the right to request a copy of all personal data that luck77 holds about you, along with information about how it is being used and with whom it has been shared;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You can update certain information directly through your account settings;
• Right to Erasure: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements that may prevent immediate deletion;
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data;
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another controller where technically feasible;
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Data Security Measures

luck77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction:

• Transport Encryption: All data transmitted between your device and the Platform is encrypted using 256-bit TLS (Transport Layer Security) protocols, the same standard used by major financial institutions;
• At-Rest Encryption: Personal data stored on our servers is encrypted at rest using AES-256 encryption. Database access is restricted to authorized systems and personnel only;
• Access Controls: Internal access to personal data is granted on a strict need-to-know basis. All staff members with access to personal data undergo background checks and receive regular data protection training;
• Penetration Testing: Our Platform undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited;
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your luck77 account. 2FA adds an additional layer of security by requiring a one-time verification code in addition to your password when logging in;
• Fraud Detection Systems: Automated fraud detection systems continuously monitor account activity for unusual patterns — including irregular login locations, abnormal withdrawal requests, and suspicious betting behavior — and flag accounts for manual review where necessary;
• Incident Response: We maintain a documented data breach response plan. In the event of a confirmed breach affecting your personal data, we will notify you within 72 hours of discovery by email to your registered address.

11. Minors and Age Policy

The luck77 Platform is strictly intended for adults who are 21 years of age or older and legal residents of Indonesia. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our KYC process, and any account found to belong to a person under 21 years of age will be immediately suspended, all wagers voided, and deposits refunded in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on the luck77 Platform or has provided us with personal data, please contact our support team immediately at [email protected] so that we can take appropriate action, including data deletion and account closure.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For more information on responsible gaming and protecting vulnerable individuals, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

luck77 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or Platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the Platform informing you of the changes;
• Where required by law or where the changes are significant, send you an email notification to your registered address.

Your continued use of the luck77 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We strongly recommend reviewing this page periodically to remain informed of how we handle your personal data. If you disagree with any changes, you have the right to close your account and request erasure of your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way luck77 processes your personal data, please contact us through the following channels:

• Email: [email protected] (subject line: "Privacy Inquiry" or "Data Rights Request")
• Live Chat: Available 24/7 directly through the luck77 Platform — the fastest way to reach us
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and provide a full response within 30 business days
• Support Hours: Our customer service team operates around the clock, with peak staffing from 08:00 to 23:00 WIB (Western Indonesia Time, UTC+7)

Our support team includes native Indonesian-speaking agents who can assist you in Bahasa Indonesia, as well as English-speaking agents for international communication. All data rights requests must be submitted from your registered email address so that we can verify your identity before processing the request.